Returns

If for any reason you are not satisfied with your purchase, our return policy provides for the return of any non-installed items in the original packaging within 30 days of delivery.

Requirements for a Successful Return:

• Item(s) delivered within the last 30 days.
• Item(s) in the original factory carton(s) complete with all original packaging.
• Item(s) has never been installed or modified while in your possession.

If your return meets the above criteria, please contact us at 248-792-7828to request authorization and instructions for return.

Please Remember

• Returns will be accepted with prior authorization only. Any returns received at the Visual Comfort warehouse without an issued return authorization number will be ineligible for a refund.
• You will be responsible for the cost of return shipping including insurance for the full retail value of the item(s).
• The item and all parts must be returned in the original packaging, including all wrapping and factory carton.
• The item must be packed exactly as it was shipped. Any variation may result in damage to the piece and could invalidate your return.
• Installed or customized items are ineligible for return.
• Shades purchased individually are ineligible for return.
• Web special sales are a final sale and not eligible for return

Restocking Fees

• All returns will be subject to a 25% restocking fee.
• Orders paid by check will receive a check refund made payable to the City Lights Detroit account under which the order was placed.
  You will receive an email confirming the exact amount of your refund less applicable restocking fees once the merchandise has safely reached our warehouse and undergone inspection. Orders paid by check will be mailed a check refund made payable to the name on the account under which the order was placed.

Defective Merchandise

• If you encounter a defect in your product, please call 248-792-7828 to request a replacement or return.
• Do not install defective merchandise!