Orders may be placed online, in our showroom or by contacting one of our customer service representatives via email
or phone:
email: [email protected]
phone: 248-792-7828
If you need to cancel all or part of your order, please contact us within 24 hours. Cancellations are not guaranteed until you receive an email confirming cancellation. Once an order has shipped, it may not be cancelled. If the order cannot be cancelled, please refer to our return policy.
If you placed your order via email or phone, please contact customer service to check the status of your order:
email: [email protected]
phone: 248-792-7828
City Lights Detroit accepts three methods of payment: credit/debit card, cash and check. Please note that beginning January 1, 2021, City Lights Detroit will add a 3.5% surcharge to credit card payments to cover the cost of the transaction. Cash, personal debit cards and checks are strongly encouraged and not subject to a surcharge. Payment in full is expected at the time of order.
In-stock items will ship within 3 to 5 business days. City Lights Detroit will forward tracking information as soon
as it is available.
The estimated lead time for backordered items will be noted on your order confirmation.
We recommend checking stock online or with a customer service representative prior to placing your order.
Customization options are available for a selection of our products. Our customer service representatives will be happy to discuss custom capabilities, provide quotes and estimate lead times.
email: [email protected]
phone: 248-792-7828